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Welcome To Pollo Tropical - 18390 SW 137th Ave
Pollo Tropical - located at 18390 SW 137th Ave, Miami, FL, is a beloved fast-food destination celebrated for its vibrant Caribbean-inspired flavors. Customers praise the restaurant for its consistently tasty dishes and excellent service. The menu features a variety of delectable options, including the flavorful trio wrap and Cuban dishes, making it a favorite among locals. While some have noted occasional hiccups, like drink mix-ups and a busy drive-thru, the positive atmosphere and attentive staff, notably manager Doreen, ensure a satisfying dining experience. For a quick yet delightful meal, Pollo Tropical delivers on expectations time and again.
About
Pollo Tropical - 18390 SW 137th Ave
If you're searching for a lively dining experience that melds Caribbean flair with fast-casual service, look no further than Pollo Tropical - 18390 SW 137th Ave in Miami, Florida. Nestled at the bustling intersection of flavor and efficiency, this location has garnered rave reviews from local patrons who appreciate both the delicious dishes and the ability to enjoy them in a timely manner.
As soon as you step into Pollo Tropical, you're greeted by the enticing aroma of grilled chicken marinated to perfection. Customers love the robust flavors and diverse menu options, with highlights including the succulent grilled chicken, flavorful trio wraps, and the beloved Cuban sandwiches. Many, like Margie Brett, have heralded it as their favorite fast-food option, praising not only the primary dishes but also the delightful sides that elevate the meal experience. With a menu catering to various cravings, every visit feels like a new culinary adventure.
What stands out about Pollo Tropical is not only the food but also the attentiveness of the staff. Reviews from customers such as Mitchell Alicea applaud the efficient service and hands-on management, exemplified by manager Doreen’s friendly demeanor and the way she ensures operations run smoothly during peak hours. It's clear that this location places a premium on customer satisfaction, making every effort to deliver the best possible dining experience.
While some patrons have noted minor hiccups, such as incorrect orders or availability of sauces—something William Kirst mentioned—the overall sentiment is overwhelmingly positive. The commitment to rectify mistakes quickly and with a smile reinforces the community bond that Pollo Tropical fosters. Not to mention, the convenience of online ordering allows diners to skip the often-busy drive-thru, ensuring their culinary cravings are met with minimal wait time.
In sum, Pollo Tropical - 18390 SW 137th Ave not only offers tasty dishes but is a testament to great service and community engagement. Whether you’re a first-time visitor or a returning fan, you're bound to find something delicious on the menu that will leave you wanting more. So why wait? Dive into this culinary haven, where vibrant flavors meet fast-casual dining like never before!
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“ Nice service. Tasty food ”
“ Great service, food flavors, and options are fantastic. Can't go wrong! ”
“ Love polo tropical, the food was good, skimpy on the chicken but what can you do, the order had wrong drink and no fries and only one of the many sauces offered was available, food was corrected and drink, english was spoken and that was good. The menu board didn't work. Running from Milton, it was great to see open places. Food was good, trio excellent wrap great and cuban tasy all the food was spot on fried were a bit old and dry and bottom of the barrel but great overall. ”
“ Pollo Tropical is my favorite fast food restaurant. Great food, excellent side dishes and always meets my expectations. The drive thru is always full so ordering online saves you time. Try it - you won't be disappointed!!! ”
“ Went here for the first time and gotta say one of the best poyo I've been too. They work extremely well with how many customers they get and give out the food in a timely manner. The manager Doreen was very nice to the customers as well was very hands on working and making sure everyone did their job. My food came out good and had even more chicken then I expected on it. ”
“ So this happened to be the first time coming into to this location. I admit I'm not too big on pollo tropical but I was craving some home style food. I admit I was a little cautious since the drive thru was busy but I walked in. Everyone was working hard while trying to keep the mood lifted. I was pleased to say I was attended by the manager this short friendly high energetic funny little number. I could tell she was stressed but managed to keep a smile on her face. After I received my food I noticed part of the chicken was a little too burned while I didn't make a big deal about it she was super nice enough to change it for me. Gotta say I know the grind can get to people in this business but had to say that employee made my visit a great one after having a bad day... ”
“ The manager is amazing awesome and the staff is a blessing the food was delicious and clean atmosphere ”
“ Service is good but sometimes they are out of certain foods. That kept me from going back but I haven't been there lately so maybe that has improved. A few times an order wasn't complete but maybe because they were too busy. Overall, the food is great. ”